L-com Global Connectivity
  
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What is your privacy policy?

L-com is committed to protecting the privacy of your personal information and will do so in accordance with all applicable laws.

What types of personal information do we collect and is it secure?

We collect personal information from you when you place an order, respond to a survey or fill out a form. When ordering or registering on our websites, you may be asked to enter your name, e-mail address, mailing address, phone number, and credit card information.

Our websites are equipped with Secure Sockets Layer (SSL) technology. SSL protocol is the industry-standard to enable encrypted, authenticated communications across the Internet. SSL uses public key encryption mechanisms, one of the strongest encryption methods available to protect data sent over the Internet. Customer information sent is not discernible to anyone except the recipient. Browsers that support the SSL encryption technology are called secure browsers. Online orders must be placed from a secure browser. Most current browsers are secure, such as Google Chrome, Mozilla Firefox, Internet Explorer, and Apple Safari. Your browser will automatically enter the secure mode when you make purchases. If you do not have a secure browser and would like to place orders, please contact our Sales department for assistance.

Additionally, we use Secure Sockets Layer (SSL) software, the industry-standard Internet security protocol, to secure your credit card information. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as it's transferred over the Internet. We do not retain credit card information in our systems.

How do we use your personal information?

  • To process transactions. Your personal information will be used for the express purpose of delivering the purchased product or service requested;
  • To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you. We also collect information on website traffic patterns on a macro-scale which is not tied directly to your personal information;
  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs;
  • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If at any time, you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • To send product guides and other communications to keep you updated on our most current products and services. We may also use your address to send you occasionally new product announcements and our customer satisfaction survey, to help us know how we can improve our services and performance. You may elect to opt out of either of these uses of your mailing address by sending an email to update@L-com.com or by fax to 1-978-689-9484.

Do we share your personal information with 3rd parties?

We will not sell, rent or trade any customer personal information or contact information to third parties. Within Infinite Electronics, this information may be shared across subsidiary companies to better serve our customer community. We may disclose your information, without notice, to 3rd parties if required to do so by law or in the good faith belief that such action is necessary to:

  • Obey orders of the law or comply with a legal process served upon Infinite Electronics or a subsidiary company;
  • Protect and defend the rights or property of Infinite Electronics and its websites;
  • Act in urgent circumstances to protect an Infinite Electronics website, its employees or the public.

How can you review your personal information and request changes?

Please contact the subsidiary company Sales department directly and they will forward your call to the appropriate Marketing or Technical Services personnel.

How do we respond to “Do Not Track” signals or similar user notifications that we receive from your browser?

We do not track our customers over time and across third party websites to provide targeted advertising and therefore our websites do not respond to Do Not Track (DNT) signals.

Can third parties track your on-line activities while on our websites?

Some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, you should be able to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.

What is our process for notifying users and visitors of changes to this policy?

We will update this policy as circumstances or technology changes without notification. If you are interested in these changes, we encourage you to periodically revisit our websites.

The effective date of this policy is 09/25/17.



Other Frequently Asked Questions:
 
Account Management Can I change my billing address?
How can I apply for a credit account?
How can I view my account and payment types and pricing information?
How do I change my communication preferences?
How do I change my password or password hint information?
How do I change my product interests?
How do I change my product use?
How do I request a packing slip?
How do I review my order history?
How do I track my order?
How do I view and manage my saved carts?
How do I view my item history?
What if I forgot my password?
What is your remittance address?
Who is my L-com contact?
Enclosures What does NEMA mean?
How do I ... How can I assemble the 4 wires onto CNUSB-A or CNUSB-B USB sockets? Do I need to solder these 4 wires or use crimp tool?
How do I find and download the free 2D Engineering Drawings on your products?
How do I split out two of the unused lines on my existing cat5 cable to add phone capability without pulling new lines in my building?
How do I use a flat panel monitor with a standard VGA connected computer?
L-com Policies How do I return a purchase?
Is L-com ISO certified?
What are your shipping and processing fees?
What are your terms and conditions?
What is L-com's Customer Service Pledge?
What is L-com's Minimum Order Quantity (MOQ) or Minimum Dollar Amount?
What is your privacy policy?
Ordering How do I track my order?
Is your website secure?
What if I have a question about my order?
What payment methods do you offer?
Product Applications Does part # MWP4BNK work for light switches or is this just for some type of computer/video equipment?
I want to connect two computers to one printer. Is there a connector or switch I can purchase to accomplish this task?
Is the SATA cable usable for a 2.5 inch standard Seagate Momentus 5400.2 hard drive?
Will either cables TFC6101 or TFCLS6001, stranded, shielded, 26 AWG, work with TDS8PC6 plug?
Will the TDC053 series and ECF504-8SK coupler work in a 100-Base-T RJ45 product application?
Product Information How do I look up an item by NIN or NSN?
I am seeking 4x4 handset couplers, or extension cords. Are they even available anywhere?
I need the connector's measurements for cable model DK238MM series because I have to put it into a 1/2" hole.
I need to get waterproof cable, connectors, or adapters. What does IP67 mean?
I want cable assemblies at a special length. How do I request custom length cables?
What are products that start with SP?
What is your part # for the RJ45 Keystone Jack (used with the MWP10 series)?
Coaxial Products Can you tell me the frequency range for the SMA/BNC (e.g. BA29, BA38) and SMA/SMA (e.g. BA23) adapters?
What does RG316/U mean?
What is an MCX Connector and what applications are MCX Connectors used in?
What is the difference between 75 Ohm and 50 Ohm coaxial cable and when should each one be used?
What is the difference between an SMB plug and SMB jack?
What is the difference between low loss coax cable and RG style coax cable?
Where can I get Low Loss coaxial cable for high-frequency applications and wireless systems?
Why is proper termination of coaxial connectors imperative?
D-Sub Products Are your Economy 25 Pin D-Sub Molded Cables (CSM series) pass-through cables?
Is the material that the SD121 Plastic D-Sub Hoods are made of (PBT) Polybutylene Terephthalate Glass filled Thermoplastic?
What is a DB9 Connector?
What is cable dia of CSMN25MF D-sub cables?
What is the CS2N Series Operating Temperature Range?
What is the current carrying capacity of your CS2N37MM-10 and CS2N37MM-15 cables?
What is the wire color code for L-com's D-Subminiature cables?
When the CSNULL9FF cables ship, do they come with dust caps on both ends?
Fiber Optic Products I downloaded your 3D model of your LC/LC Duplex Fiber Coupler. The As don’t line up with each other. The A on one end lines up with the B on the other end. Is this correct?
I have an existing copper infrastructure, what's the most cost-effective way to upgrade to fiber?
I'm trying to connect two male MTRJ connectors using the MTRJ fiber coupler part number FOA-600 and they won't work. What gender is the FOA-600 on each side?
Is fiber more difficult to install than copper?
Multimode, singlemode, laser optimized - What does it all mean?
What is the difference between simplex and duplex fiber optic cable?
What is the minimum bend radius for L-com model SFOSC fiber patch cords?
What is the MT-RJ connector? How does it work?
When I use the fiber configurator, I get items with a strange description like CA ST ST 50DX OFR OR 040 F. What does it mean?
Modular Products Can Cat 5E cabling be used in Gigabit Ethernet Applications?
How are your TRD855SIG-15 cables wired? Are they crossover?
I am trying to find something that looks like the TRD855SIG (double shield, zero halogen, CAT5e with RJ45 plugs) but with stranded conductors instead of solid (and preferably also AWG 26 if possible).
I need to know what the max material thickness your TDG1026KC6 couplers can fit in to.
I would like to know the crimp height and tolerance of a L-com Crimper P.N. HTS2500 using a TDS8PC5 Modular plug.
What is the conductor resistance per meter of TDB4 flat silver satin modular cable?
What is the difference between a shielded and unshielded modular coupler?
What is the minimum temperature rating for bulk cable TDB series?
What is the panel thickness of TDG1026KC5 modular couplers?
What is the recommended maximum panel thickness for our ECF style couplers with the metal flange?
What kind of shield does the RS series modular to d-sub adapter use?
What kinds of cables work in HDBaseT applications?
What type of keystone wall mounting styles are there?
Why is choosing the right type of cabling important for a network?
USB Products How can I find the USB cable for my camera on your website?
How do I connect a IEEE-1394 (Firewire) device to the USB port on my computer or laptop?
How fast is USB?
Is there a difference for 1.0 or 2.0 on ECF504B-UAB?
What is a USB cable?
What kinds of USB peripherals can I connect to my PC?
Video Products How do I convert VGA to S-Video?
I have a computer with a single video card and would like to connect 2 monitors, creating a dual-display to increase the area available for computer programs running on the computer. Is this something that is available?
What is a VGA cable?
What is Digital Signage and where is it used?
What is HDMI?
What is the max length of DVI cable assemblies?
What is the max length of HDMI cable assemblies?
Technology and Terminology Are there any maximum recommended lengths for CAT5/5E UTP, CAT5/5E STP, USB, 50 micron fiber or 62.5 micron fiber?
Can you please provide a table of minimum bend radius values that includes values for CAT5 UTP, CAT5E STP, USB, 50micron fiber optic and 62.5micron fiber optic cables?
Keystone connector dimensions
Minimum Lengths for Ethernet Cabling
Using PMOD4U-1 on a Cat5 Network?
We have a 100 megabit Ethernet network that is cabled with category-5 in our office...
What are the basic things a network consists of?
What is a PL-259 Plug and does L-Com carry any PL-259 products?
What is Cat5e plenum cable, and why is the plenum cable so much more expensive than PVC?
What is EIA232C?
What is the color code for SVGA Cable?
What is the difference between VGA, SVGA and UXGA, and does L-com sell cables for each?
Why Use Shielded Cat 6 Cable vs. Unshielded Cat 6 cable?
Wireless
How are bi-directional amplifiers used?
How do I choose the right WiFi amplifier?
How do I use a HyperLink Brand WiFi Antenna?
What are common WiFi Antenna FAQs?
What are the key requirements of bi-directional amplifiers for use with the new high data rate 802.11a/g/n radios?
What are the uses of lightning protectors?
What HyperLink Brand Antennas are available?
What HyperLink Technologies Products Does L-com Offer?
What is a Ceiling Mount WiFi Antenna?
What is a Distributed Antenna System (DAS)?
What is a High Gain WiFi Antenna?
What is a MIMO Antenna?
What is a Wireless Repeater?
What is a Yagi Antenna?
What is an Outdoor CPE?
What is Polarity?
What is the exact range of my wireless equipment? (Antennas, Access Points etc)
What is the main advantage of PoE (Power-over-Ethernet)?
What makes L-com's HyperLink antennas unique among most Wi-Fi antennas vendors?
What types of bandpass filters does L-com offer?
Why are antennas the most important element of a wireless link?
WLAN-LCCPE28-1 FAQs
Other Are L-com’s connectivity products UL Recognized?

Do you have a question that doesn't appear here?

If you have searched our Help/FAQ page and still cannot find the answer to your question--no problem. Please e-mail us at customerservice@L-com.com. We will be more than happy to assist you.
 
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L-com Global Connectivity           50 High Street           North Andover, MA 01845
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