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What are your terms and conditions?

 

Applicability of Terms and Conditions

The Terms and Conditions on this page will govern all sales by L-com, Inc. and HyperLink Technologies, Inc. ("us", "we") unless otherwise agreed to in writing, signed by L-com at its home office in North Andover, Massachusetts, by an authorized agent. Terms and Conditions contained in Buyer’s purchase order or any other document that are different from or in addition to these Terms and Conditions are objected to, are rejected, and will not be binding on us. Buyer will be deemed to have agreed to these Terms and Conditions by issuing a purchase order number and upon receipt from us of a written acknowledgement of Buyer’s placement of an order. Not-withstanding the foregoing, if we at Buyer’s request, commence performance in any way prior to receipt by Buyer of our written acknowledgement, Buyer’s acceptance of these Terms and Conditions will be deemed to have occurred on the date such performance commences. If for any reason, our Quotation is deemed an acceptance of an offer made by Buyer, such acceptance is expressly conditioned on Buyer’s assent to these Terms and Conditions, which assent will be evidenced by the earlier of Buyer’s acceptance of items delivered by us or any other performance by Buyer or by us. We will proceed to sell items only if Buyer assents to these Terms and Conditions.


Application Disclaimer

Products sold by us are not intended for use in life support or other medical devices or systems, life-critical applications, emergency response or safety related systems, or in connection with any product using nuclear power, or in the aircraft, aviation, aeronautical, aerospace, defense or related industries or for uses or in industries not otherwise provided in the product description. Any such use of products sold by us is at Customer’s sole risk, and Customer agrees to indemnify and hold us harmless from and against any loss, claims, damages, liability, or cost (including court costs and attorney’s fees) resulting from such use or sale by our Customer or any customer of our Customer. Due to the numerous factors affecting the operating range of radio frequency systems we specifically do not guarantee operating range. Customers are urged to contact a local Professional Installer for assistance in designing and installing any Products. We do not provide installation services or design services. Therefore any assistance or advice provided by one of our employees or representatives in selecting equipment is given on a best-effort basis, and should not be relied upon for final decision of product selection by Customer.


Call Monitoring

As a part of a commitment to continuous improvement, we utilize systems to monitor incoming and outgoing telephone calls with customers to ensure quality of service.


Confidentiality

Buyer agrees that all information furnished by or obtained from us in connection with the sale of items hereunder will be confidential, and Buyer agrees not to (i) disclose any such information to any other person, or (ii) use such information for any purpose, other than performing this contract.


FCC PART 15 AND PART 97 NOTICE

For systems operating within the jurisdiction of the FCC, customer acknowledges that any amplification device it purchases is intended for use only in a transmission system certified under Part 15, Part 97 or other applicable section of the rules and regulations of the Federal Communications Commission.


International Orders

International orders may be subject to any applicable customs duties, VAT, and taxes in the country of destination, all of which are the responsibility of the customer. If this transaction involves an export under Export Administration Regulations, the products exported by us are exported in accordance with the current Export Administration Regulations. Diversion, use, export or re-export contrary to United States law is prohibited. The commodities, technology and/or software sold or distributed under these terms and conditions of sale may not be exported or re-exported to Cuba, Iran, Libya, Sudan, North Korea or Syria or to other countries, entities and persons that are ineligible under United States law to receive United States commodities, technology and/or software.


Jurisdiction and Venue

Customer agrees that any legal action brought against us shall be governed by the laws of the State of Massachusetts or State of Florida (respectively) without regard to its conflict of law principles. Customer agrees that the sole jurisdiction and venue for any litigation arising from any purchase shall be an appropriate federal or state court of competent jurisdiction located in Essex County, Massachusetts or Palm Beach County, Florida.


Limitation of Liability

In no event shall we, our Directors, Officers, Employees and Representatives be liable for indirect, special, incidental, consequential, punitive or other damages including but not limited to loss of use, loss of data, loss of business income or profits or breach of implied warranties of any kind arising out of the purchase, use or performance of the Products, whether or not it has been advised of the possibility of such damages. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Remedies and Limitations on Remedies

In the event of any material breach of the warranty, we will, at our sole option, credit Buyer’s account or repair any defective goods or furnish a replacement part or goods, all subject to Buyer providing written notice of the alleged breach within the time required. The remedies set forth herein shall be the sole and exclusive remedies available to buyer so that our credit of Buyer’s account or repair or replacement is a fulfillment of all our obligations. We shall not be liable for any special, consequential, incidental or punitive damages of any kind, nor under any circumstance shall we be liable for damages beyond the price of the goods purchased by Buyer, whether in contract, in tort or under any warranty or other use.

 
Notices

Any notice to us required or permitted hereunder will be deemed to have been effectively delivered if in writing and served by personal delivery to us or sent by registered or certified mail with return receipt requested, postage prepaid, to us at the address specified.


Order Acceptance

Your receipt of an email or other form of order confirmation does not constitute our acceptance of your order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. All orders are subject to review and acceptance by us. Verification of information may be required prior to the acceptance of any order.


Pricing and Specifications

All prices and specifications are subject to change without notice. We reserve the right to change pricing, products and specifications, or discontinue items at our sole discretion for any reason whatsoever including, but not limited to changing market conditions, product discontinuation, component unavailability, manufacturing cost changes and errors in advertisements.


Returns

Customers wishing to return products must first obtain a Return Material Authorization (RMA) number from a Customer Service representative. This number must be printed on the outside of the package in order for it to be received and processed. Merchandise must be shipped prepaid. We will determine if credit will be issued upon evaluation of the product and packaging after it’s returned to us. Other details concerning returns are as follows:


Stock Item Returns

Items ordered in error must have a Return Material Authorization (RMA) number issued within 30 days of the original order. These parts are eligible for full credit only if the returned products and packaging are in mint and salable condition. A repackaging/restocking charge not to exceed 25% of the sale price may be charged on any products not returned unopened. Under no circumstances will credit be issued after 30 days from date of invoice or for orders exceeding $500.00 in total value. All freight charges are the responsibility of the customer.


Custom Product and Tool Returns

Custom Products and tools are not returnable for any reason unless they are found to be defective.


Defective Item Returns

Defective items must have a Return Material Authorization (RMA) number called in prior to shipping.


Distributed Item Returns

Products distributed but not manufactured by us carry the warranty of the respective manufacturer only.  After 30 days from invoice all merchandise returns for distributed products (e.g. Cisco, Netgear, Gefen, Adder, and Icron, etc.) must be handled directly with that manufacturer in accordance with their warranty.


Sales and Use Tax

Any L-com orders shipped to or picked up in California, Florida, Massachusetts, Washington, Texas, Pennsylvania, Michigan, or New Jersey will include applicable sales tax. The Customer must pay this tax to L-com unless the Customer provides a valid "Exempt or Resale Certificate" for the applicable state when establishing their account. Customer shall be solely responsible for all sales or use taxes, or other taxes, on orders shipped to any other state. Sales tax will be charged on product cost and shipping and handling where applicable and required by law.


Shipping and Processing

All orders are shipped FOB our plant in Tuscon, AZ or our plant in Denton, TX, respectively. The minimum shipping and processing charge for domestic ground shipments is $10.95. Domestic ground C.O.D.: $21.95. Canadian ground shipments: $16.95. Outside the USA and Canada: $25.00.


Shortages

Claims for shortages must be reported within 5 business days of receiving the order, otherwise these orders will be deemed as complete.


Tolerances and Variations

Except in the particulars specified by Buyer and agreed to in writing by us, the goods being sold to Buyer will be produced in accordance with our standard practices. All goods, however, including those produced to meet an exact specification, will be subject to tolerance and variations consistent with good manufacturing practices in regard to dimension, weight, section, composition, mechanical and electrical properties; to normal variations in surface and internal conditions and in quality; and to deviations from tolerances and variations consistent with practical testing and inspection methods.


Export Compliance

Items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or enduser(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. Government or as otherwise authorized by U.S. law and regulations. Customer agrees to comply with all applicable export control laws, restrictions and regulations of the United States, and shall not export, or transfer for the purpose of re-export, any product to any embargoed country or region, including but not limited to Cuba, the Crimean Region of Ukraine, Iran, North Korea, Sudan, and Syria, or to any denied, blocked, or designated person or entity as mentioned in any such United States or EU law or regulation. Customer represents and warrants that it is not on the Denied Persons, Specially Designated Nationals or Debarred Persons List, as identified by the U.S. Treasury Office of Foreign Asset Control (OFAC) and by the U.S. Department of Commerce, Bureau of Industry and Security (BIS), or any other United States list of prohibited persons; is not owned or controlled by any person that is on one of those lists, or is otherwise prohibited by United States or other law from purchasing the products or services hereunder. Customer shall be solely responsible to obtain any license to export, re-export or import as may be required. Customer also agrees that it will not use these products in connection with the proliferation of weapons of mass destruction, including missiles, nuclear, chemical or biological weapons.

The Seller shall not be liable for delays or refusals by governmental authorities or other authorities to grant licenses or approvals, nor for suspension or revocation thereof, nor for changes in export classification. Buyer must deliver requested information, including requested end-user information, necessary for export licenses to be granted, and or necessary for the Seller to determine if a license or other type of authorization is required.

For all Custom orders, Buyer shall provide Seller with export classification information for all Buyer property and information (including Buyer drawings) delivered to Seller in relation to this order. Export classification information includes the applicable export control classification, the country of origin and, for hardware only, the Harmonized Tariff Code. For such Custom orders, Seller will supply Buyer with similar export classification information for Products and/or information for which Seller has design authority. Buyer and Seller will promptly notify the other upon a change in classification information. 


Warranty

We warrant our manufactured products and assemblies for a period of one year from time of purchase. These products are warranted against defects in workmanship or materials under normal use. We cannot warranty our products in case of misuse, acts of God, or consequential damage. Alteration of product cancels all warranties. Under no circumstances will we be responsible for any damage beyond the replacement cost of the defective merchandise. We reserve the right to repair or replace any products that are returned under warranty. Products distributed by us carry the warranty of the respective manufacturer only. Goods manufactured by us to meet Buyer’s instructions, specifications or requirements are subject to a plus or minus deviation of five percent (5%) in quantity. This warranty applies to the original purchaser only and is not transferable. This limited warranty covers normal use. The limited warranty does not cover damage incurred during shipment, caused by impact with other objects, dropping, immersion in liquid; service by anyone other than us, use not in accordance with instructions, accident, abuse, misuse, natural disasters such as flood, fire, earthquake or lightning, power surges and problems caused by use of power supplies not supplied by us. Warranty coverage will not apply in the event the serial number or brand-name has been removed, altered or defaced. EXCEPT AND TO THE EXTENT EXPRESSLY SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND WE EXPRESSLY DISCLAIM ALL WARRANTIES NOT STATED HEREIN. Some states do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.


Privacy Policy

We collect the mail address, e-mail address, and phone information of those who communicate with us via written correspondence, e-mail, phone calls, and information volunteered by the customer such as survey information and/or site registration. The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please e-mail us at update@L-com.com or write us at the address below.

L-com, Inc. Attn: Mailroom Manager, 50 High Street, West Mill, Third Floor, Suite 30, Drive North Andover, MA 01845.


Trademarks and Copyright Notice

All trademarks referenced in this catalog or website may be the service mark, trademark, or registered trademark of the respective manufacturer. LMR® is a registered trademark of Times Microwave Systems. Copyright © 1985-2008 L-com, Inc. All rights reserved. Copyright © 1998-2008 HyperLink Technologies, Inc. All rights reserved. L-com, the L-com Logo, and Micropulse are trademarks or registered trademarks of L-com, Inc in the United States and/or other countries and may not be used without permission of L-com, Inc. HyperAmp, HyperGain, HyperLink Logo, the Hyper-Man character and HyperLink Wireless Audio/Video logo are trademarks or registered trademarks in the United States and/or other countries and may not be used without permission of L-com, Inc.



Other Frequently Asked Questions:
 
Account Management Can I change my billing address?
How can I apply for a credit account?
How can I view my account and payment types and pricing information?
How do I change my communication preferences?
How do I change my password or password hint information?
How do I change my product interests?
How do I change my product use?
How do I request a packing slip?
How do I review my order history?
How do I track my order?
How do I view and manage my saved carts?
How do I view my item history?
What if I forgot my password?
What is your remittance address?
Who is my L-com contact?
Enclosures What does NEMA mean?
How do I ... How can I assemble the 4 wires onto CNUSB-A or CNUSB-B USB sockets? Do I need to solder these 4 wires or use crimp tool?
How do I find and download the free 2D Engineering Drawings on your products?
How do I split out two of the unused lines on my existing cat5 cable to add phone capability without pulling new lines in my building?
How do I use a flat panel monitor with a standard VGA connected computer?
L-com Policies How do I return a purchase?
Is L-com ISO certified?
What are your shipping and processing fees?
What are your terms and conditions?
What is L-com's Customer Service Pledge?
What is L-com's Minimum Order Quantity (MOQ) or Minimum Dollar Amount?
What is your privacy policy?
Ordering How do I track my order?
Is your website secure?
What if I have a question about my order?
What payment methods do you offer?
Product Applications Does part # MWP4BNK work for light switches or is this just for some type of computer/video equipment?
I want to connect two computers to one printer. Is there a connector or switch I can purchase to accomplish this task?
Is the SATA cable usable for a 2.5 inch standard Seagate Momentus 5400.2 hard drive?
Will either cables TFC6101 or TFCLS6001, stranded, shielded, 26 AWG, work with TDS8PC6 plug?
Will the TDC053 series and ECF504-8SK coupler work in a 100-Base-T RJ45 product application?
Product Information How do I look up an item by NIN or NSN?
I am seeking 4x4 handset couplers, or extension cords. Are they even available anywhere?
I need the connector's measurements for cable model DK238MM series because I have to put it into a 1/2" hole.
I need to get waterproof cable, connectors, or adapters. What does IP67 mean?
I want cable assemblies at a special length. How do I request custom length cables?
What are products that start with SP?
What is your part # for the RJ45 Keystone Jack (used with the MWP10 series)?
Coaxial Products Can you tell me the frequency range for the SMA/BNC (e.g. BA29, BA38) and SMA/SMA (e.g. BA23) adapters?
What does RG316/U mean?
What is an MCX Connector and what applications are MCX Connectors used in?
What is the difference between 75 Ohm and 50 Ohm coaxial cable and when should each one be used?
What is the difference between an SMB plug and SMB jack?
What is the difference between low loss coax cable and RG style coax cable?
Where can I get Low Loss coaxial cable for high-frequency applications and wireless systems?
Why is proper termination of coaxial connectors imperative?
D-Sub Products Are your Economy 25 Pin D-Sub Molded Cables (CSM series) pass-through cables?
Is the material that the SD121 Plastic D-Sub Hoods are made of (PBT) Polybutylene Terephthalate Glass filled Thermoplastic?
What is a DB9 Connector?
What is cable dia of CSMN25MF D-sub cables?
What is the CS2N Series Operating Temperature Range?
What is the current carrying capacity of your CS2N37MM-10 and CS2N37MM-15 cables?
What is the wire color code for L-com's D-Subminiature cables?
When the CSNULL9FF cables ship, do they come with dust caps on both ends?
Fiber Optic Products I downloaded your 3D model of your LC/LC Duplex Fiber Coupler. The As don’t line up with each other. The A on one end lines up with the B on the other end. Is this correct?
I have an existing copper infrastructure, what's the most cost-effective way to upgrade to fiber?
I'm trying to connect two male MTRJ connectors using the MTRJ fiber coupler part number FOA-600 and they won't work. What gender is the FOA-600 on each side?
Is fiber more difficult to install than copper?
Multimode, singlemode, laser optimized - What does it all mean?
What is the difference between simplex and duplex fiber optic cable?
What is the minimum bend radius for L-com model SFOSC fiber patch cords?
What is the MT-RJ connector? How does it work?
When I use the fiber configurator, I get items with a strange description like CA ST ST 50DX OFR OR 040 F. What does it mean?
Modular Products Can Cat 5E cabling be used in Gigabit Ethernet Applications?
How are your TRD855SIG-15 cables wired? Are they crossover?
I am trying to find something that looks like the TRD855SIG (double shield, zero halogen, CAT5e with RJ45 plugs) but with stranded conductors instead of solid (and preferably also AWG 26 if possible).
I need to know what the max material thickness your TDG1026KC6 couplers can fit in to.
I would like to know the crimp height and tolerance of a L-com Crimper P.N. HTS2500 using a TDS8PC5 Modular plug.
What is the conductor resistance per meter of TDB4 flat silver satin modular cable?
What is the difference between a shielded and unshielded modular coupler?
What is the minimum temperature rating for bulk cable TDB series?
What is the panel thickness of TDG1026KC5 modular couplers?
What is the recommended maximum panel thickness for our ECF style couplers with the metal flange?
What kind of shield does the RS series modular to d-sub adapter use?
What kinds of cables work in HDBaseT applications?
What type of keystone wall mounting styles are there?
Why is choosing the right type of cabling important for a network?
USB Products How can I find the USB cable for my camera on your website?
How do I connect a IEEE-1394 (Firewire) device to the USB port on my computer or laptop?
How fast is USB?
Is there a difference for 1.0 or 2.0 on ECF504B-UAB?
What is a USB cable?
What kinds of USB peripherals can I connect to my PC?
Video Products How do I convert VGA to S-Video?
I have a computer with a single video card and would like to connect 2 monitors, creating a dual-display to increase the area available for computer programs running on the computer. Is this something that is available?
What is a VGA cable?
What is Digital Signage and where is it used?
What is HDMI?
What is the max length of DVI cable assemblies?
What is the max length of HDMI cable assemblies?
Technology and Terminology Are there any maximum recommended lengths for CAT5/5E UTP, CAT5/5E STP, USB, 50 micron fiber or 62.5 micron fiber?
Can you please provide a table of minimum bend radius values that includes values for CAT5 UTP, CAT5E STP, USB, 50micron fiber optic and 62.5micron fiber optic cables?
Keystone connector dimensions
Minimum Lengths for Ethernet Cabling
Using PMOD4U-1 on a Cat5 Network?
We have a 100 megabit Ethernet network that is cabled with category-5 in our office...
What are the basic things a network consists of?
What is a PL-259 Plug and does L-Com carry any PL-259 products?
What is Cat5e plenum cable, and why is the plenum cable so much more expensive than PVC?
What is EIA232C?
What is the color code for SVGA Cable?
What is the difference between VGA, SVGA and UXGA, and does L-com sell cables for each?
Why Use Shielded Cat 6 Cable vs. Unshielded Cat 6 cable?
Wireless
How are bi-directional amplifiers used?
How do I choose the right WiFi amplifier?
How do I use a HyperLink Brand WiFi Antenna?
What are common WiFi Antenna FAQs?
What are the key requirements of bi-directional amplifiers for use with the new high data rate 802.11a/g/n radios?
What are the uses of lightning protectors?
What HyperLink Brand Antennas are available?
What HyperLink Technologies Products Does L-com Offer?
What is a Ceiling Mount WiFi Antenna?
What is a Distributed Antenna System (DAS)?
What is a High Gain WiFi Antenna?
What is a MIMO Antenna?
What is a Wireless Repeater?
What is a Yagi Antenna?
What is an Outdoor CPE?
What is Polarity?
What is the exact range of my wireless equipment? (Antennas, Access Points etc)
What is the main advantage of PoE (Power-over-Ethernet)?
What makes L-com's HyperLink antennas unique among most Wi-Fi antennas vendors?
What types of bandpass filters does L-com offer?
Why are antennas the most important element of a wireless link?
WLAN-LCCPE28-1 FAQs
Other Are L-com’s connectivity products UL Recognized?

Do you have a question that doesn't appear here?

If you have searched our Help/FAQ page and still cannot find the answer to your question--no problem. Please e-mail us at customerservice@L-com.com. We will be more than happy to assist you.
 
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L-com Global Connectivity           50 High Street           North Andover, MA 01845
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