Executive's Statement | Service Pledge

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Executives’ Statement

Our goal at L-com is simple - provide our customers with the connectivity products they need along with the top service that they deserve. Our company was founded in 1982 with just a small offering of products and we are proud to have grown into one of the most popular manufacturers of connectivity products in the United States.

If you are a past customer - THANK YOU. If you are new to our company, why not give us a chance? We personally guarantee that you will be satisfied; and if not, we offer a 100% money back guarantee. It’s that simple.

Thanks again for the opportunity to earn your business.


Ed Caselden President and CEO	Zig Woronko Chief Operating Officer

Our Pledge To You

RESPECT - We will treat all customers with respect, we will use proper etiquette with every communications medium that we use.
HONEST - We will be honest in all dealings with the customer.
HELPFUL - We will exhaust all options within our means when helping the customer. Then, if we can’t solve their problem, we will help point them in the right direction.
RESPONSIVE - We will be diligent in responding to our customer’s needs quickly:
a. Every call is to be answered within 30 seconds.
b. Every e-mail or fax is to be responded to the same day or sooner with an update on progress or the outcome of the request.
PROACTIVE - We will inform our customer of any issues prior to them becoming problems. We will anticipate our customer’s needs and help them.
THANKFUL - We will end every conversation we have with the customer using "Thank You".
COMMITTED - We will be accurate with our commitments with the customer. Once a promise is made, it is every employee’s responsibility to meet it.
ATTITUDE - We will keep a positive attitude about our company and ourselves. We will never say no to the customer; instead we will offer alternatives. We will give 110% and do everything we can to make each experience with us a satisfying one.


Carol Kilduff V.P. of North American Sales USA	Les Smock Contact Center Manager USA	Mark Jaworski Sales Manager USA	Chris Portelli Government Sales Manager USA	Johnson Lu Sales Manager China