Executives’ Statement

Our goal at L-com is simple - provide our customers with the connectivity products they need along with the top service that they deserve. Our company was founded in 1982 with just a small offering of products and we are proud to have grown into one of the most popular manufacturers of connectivity products in the United States.

If you are a past customer - THANK YOU. If you are new to our company, why not give us a chance? We personally guarantee that you will be satisfied; and if not, we offer a 100% money back guarantee. It’s that simple.

Thanks again for the opportunity to earn your business.

Ed Caselden President and CEO	Zig Woronko Chief Operating Officer

Our Pledge To You

• RESPECT - We will treat all customers with respect, we will use proper etiquette with every communications medium that we use.
• HONEST - We will be honest in all dealings with the customer.
• HELPFUL - We will exhaust all options within our means when helping the customer. Then, if we can’t solve their problem, we will help point them in the right direction.
• RESPONSIVE - We will be diligent in responding to our customer’s needs quickly:
      a. Every call is to be answered within 30 seconds.
      b. Every e-mail or fax is to be responded to the same day or sooner with an update on progress or the outcome of the request.
• PROACTIVE - We will inform our customer of any issues prior to them becoming problems. We will anticipate our customer’s needs and help them.
• THANKFUL - We will end every conversation we have with the customer using "Thank You".
• COMMITTED - We will be accurate with our commitments with the customer. Once a promise is made, it is every employee’s responsibility to meet it.
• ATTITUDE - We will keep a positive attitude about our company and ourselves. We will never say no to the customer; instead we will offer alternatives. We will give 110% and do everything we can to make each experience with us a satisfying one.
  

Les Smock Contact Center Manager, USA	Mark Jaworski International Sales Manager	Johnson Lu Sales Manager, China

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