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Customer Testimonials and Surveys

Customer Testimonials Image
What our customers are saying. . .

"We have used your connectors in the past and I am very happy with your solid CAD model library. This is a great time saver for our drafters." - Richard H.

"I like doing business with L-com; you have cables and connectors that are carried by few other places." – Mark J.

"I've been a very happy L-com customer for several years now. Your company has done a great job supplying me with materials for all of my cabling needs." - Dr. Robert P. Winarski, Argonne National Lab

"I enjoy the fact that your catalog has tutorials and very precise instructions. Very helpful." – Tony L.

"Very impressed with your catalog. . .A great resource! The TIP and TERMS sections are great. . .The 'We Proved It To Ourselves' write up about media converters is a nice touch to usually boring component catalogs. . .Keep up the good work! I have been in the computer industry since 1974 and it is refreshing to see this type of content and interest. Very nice." -George

"I really appreciate the quick response when I send in a request for quote. It is always sent back usually the same day I send it and I can get it ordered and off my desk. Thank you." - Becky F.

" I had no problem with my order. I was able to get in, order, and get out very quickly. Your website is light years ahead of many I have visited. Good job." - John B.

"I find your catalog so informative that I actually use it as an educational tool when I need to be "brought up to speed" on certain cable applications, hardware, etc. The catalog is a tremendous resource that I use in home as well. Keep up the great work." - Steven F.

"I am a researcher at the University of Kansas Medical Center. I placed an order today over the telephone to L-com, and it truly was one of the best customer service experiences I have had in years. I dealt with two customer service people and one IT person. They all took the time to find answers to my questions. You are lucky to have people working for you that make customers feel good about your service. Thank you again." - Matthew Scanlon, University of Kansas Medical Center

"I find your catalog to be an excellent resource in its own right. I've even mentioned it to other suppliers as a benchmark for catalogs. It really makes getting what I need very simple." - Alan W.

"L-com makes it easy for engineers like myself because downloading their free CAD models from their website is fast and the work is already done. I didn’t have to redraw anything. Talk about convenience!" – Paul H.

“L-com’s site is one of the best sites I use. A lot of manufacturers make it impossible to find drawings or data sheets on their sites, but yours are always right there. Being able to get pricing and check stock online is another time saver that I think a lot of your competitors don’t offer. You guys also have a ton of information right on the screen, like RoHS status, UPC #, etc. I think pretty much any question I would have on a product is usually available right on the screen.” - James Hopkins, Debcor Industries

“L-com has proven to be a company that has good inventory, is reliable and gives us quick service. L-com is a very resourceful company that is always responsive to our needs." - Gregg I.

"Rapid response and delivery are a must to succeed in winning a bid or contract. L-com has always been reliable and quick to turn around pricing and product when called upon." - Natasha M

"L-com has been supplying my group with high quality networking products at competitive prices and fast delivery for over 4 years. They have done a great job in supplying me with custom panels and cables that I use in my newly built High Availability Data Center. L-com is a great company with great products. I would recommend them." - Steven Esposito, HP.com

"Super catalog and web site. The place to go when you need something fast." - George A.

"Thank you for an amazing web site that you put out there! You are now my best and ONLY place to shop!" - Alex D.

Still not convinced? Please call us at 1-800-341-5266 for references. We would be more than happy to provide them.


L-com strongly believes in "continuous improvement".
We measure your satisfaction with customer surveys which can be mailed in or completed online. Surveys help us understand your needs better and the information we obtain will help us build L-com into an organization that is customer focused.

Below are results from the second quarter of 2008.

Above Average Average Below Average
  Overall Satisfaction  
92.00%
 
5.46%
 
1.76%
  Catalog  
88.48%
 
10.42%
 
1.10%
  Web Site  
94.19%
 
2.78%
 
1.97%
  Customer Service  
91.43%
 
6.60%
 
1.97%
  Technical Expertise  
87.53%
 
11.91%
 
0.56%
  Responsiveness  
91.77%
 
6.06%
 
2.18%
  Availability of Product  
88.88%
 
10.34%
 
0.79%
  Delivery of Product  
88.72%
 
8.93%
 
2.35%
  Competitive Pricing  
76.83%
 
19.90%
 
3.27%
  Product Quality  
95.06%
 
3.99%
 
0.95%

If you think there is something that we should be doing better or something new that we should be offering--please tell us; we really want to know. You can access our online survey here.

Need Help or Want to Order By Phone? Call Toll Free at 1-800-341-5266
100% Satisfaction Guaranteed. L-com meets all BBB OnLine Reliability participation and Better Business Bureau membership standards.
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